Sairaj.com is operated by Sai Raj Limited. We are committed to protecting your privacy and ensuring your personal information is handled in a secure and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Billing and delivery address

Order Information

• Products purchased
• Order history
• Delivery details

Technical Data

• IP address
• Browser type and device details
• Pages visited and interaction with the website

2. Consent

When you provide personal information to complete a transaction, verify payment, place an order, arrange delivery, or return a purchase, you consent to our collecting and using it for that specific purpose.

For secondary purposes such as marketing, we will either request your explicit consent or provide a clear option to decline or unsubscribe.

3. How We Use Your Information

Your information is used to:

• Process and fulfill orders
• Manage deliveries and customer service
• Communicate regarding orders or inquiries
• Improve our website, products, and services
• Send promotional messages where you have opted in
• Detect and prevent fraud or misuse

4. Legal Basis for Processing

We process your personal data in accordance with applicable data protection laws, including the Kenya Data Protection Act, 2019. This includes processing based on:

• Your consent
• Performance of a contract (such as fulfilling your order)
• Compliance with legal obligations
• Legitimate business interests such as improving our services

5. E-commerce Platform and Data Storage

Our website is hosted on Odoo, which provides the online e-commerce platform that enables us to sell our products and services.

Your data is stored through Odoo’s systems and databases on secure servers protected by firewalls and appropriate technical safeguards.

6. Payments and Security

Payments are processed through secure third-party providers, including DPO Pay.

All payment gateways comply with the Payment Card Industry Data Security Standard (PCI-DSS), managed by the PCI Security Standards Council, including major card networks such as Visa, Mastercard, American Express, and Discover.

Your payment information is encrypted and processed securely. We do not store your full card details.

Transaction data is retained only as long as necessary to complete your purchase and meet legal or accounting requirements.

7. Sharing of Information

We do not sell or rent your personal data.

We may share your information with:

• Delivery and logistics partners to fulfill orders
• Payment providers for transaction processing
• Service providers supporting our website operations

All third parties are required to use your data only for the intended purpose and to handle it securely.

8. International Data Transfers

Some of our service providers, including our e-commerce platform and payment processors, may store or process your data outside Kenya.

Where this occurs, we take reasonable steps to ensure your data is protected and handled in accordance with applicable data protection standards.

9. Cookies

We use cookies and similar technologies to improve your experience on our website. Cookies help us:

• Understand how users interact with the site
• Remember preferences
• Enhance performance and functionality

You can choose to disable cookies through your browser settings, although this may affect certain features of the website.

10. Data Retention

We retain your personal information only for as long as necessary to:

• Complete transactions
• Provide customer support
• Comply with legal and regulatory requirements

Once no longer required, your data is securely deleted or anonymized.

11. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where applicable
• Withdraw consent for marketing communications

To exercise your rights, please contact us using the details below.

12. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of those sites.

13. Children’s Privacy

Sairaj.com is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

14. Security

We take reasonable administrative, technical, and physical measures to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

16. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Sai Raj Limited

Email: info@sairaj.com